Technical Call Center Manager

Technical Call Center Manager

ExecPlcmntsofVA Executive Placements

'Virginia's ONLY 100% Specialized Staffing Firm'

Executive Placements is looking for a Hands-On Technical Call Center Manager to help develop an existing team for an industry leading manufacturer! Do you have the expertise to build a technical team from scratch? Do you have a passion for creating processes and work flows for an unstructured environment? When the last time you felt like your leadership had a direct impact on your team’s success? If you are Technical Call Center Leader with proven success of growing a team, have experience with XenApp as a ticketing system, worked with Oracle or SQL Server, and have utilized a CRM (SalesForce), then you owe it to yourself to explore this rare DIRECT HIRE opportunity!

The right individual will have experience managing a team of up to 20 people focusing on inbound customer calls.  So if your background is setting process & workflows in an unstructured environment, analyzing metrics & KPI’s, and directly hiring, training, mentoring, and developing Call Center staff then Apply Today!

Minimum Qualifications:

  • Management of a team of Technical Call Center Representatives
  • Experience setting up/establishing a Call Center from scratch
  • Utilization of XenApp
  • Oracle and SQL knowledge
  • Strong organizational skills
  • SalesForce experience is a PLUS

ABOUT OUR FIRM:

Executive Placements is Virginia’s 1st and only 100% Specialized Staffing Firm via process with our patented E.P. Certification Process™! Our firm takes being a SPECIALIZED Staffing Firm to an entirely new level. Having our primary focus being rooted in the Sales & Marketing industry, we have been fortunate enough to have partnered with some of the very best companies in the state of Virginia and even nationwide!

We specialize in the fields of Sales & Marketing, Creative, Information Technology, and Executive Search skill-sets. To learn more about our firm and our process for connecting you with some of the best companies across the nation, check out our company website at: www.ExecutivePlacementsofVA.com! We are proud to say that we represent some of the very best talent in the entire United States!

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